Last updated: 24 October 2026
These terms apply when you buy from the shop on lanaswan.com: original paintings, art prints and services such as exhibition places and the SWAN Book review. Please read them before you order. They do not affect your legal rights as a consumer.
1. Who we are
The shop is run by Svetlana Shavrina, an artist trading as Lana Swan (“we”, “us”), London, United Kingdom. Email: info@lanaswan.com.
2. The artworks
- Original paintings are one of a kind. Each product page gives the medium, size and year.
- Colours can look slightly different on screens, and hand-painted works have a natural texture. If something matters to you, ask us for more photos before you buy.
- Some art prints are printed to order by our print partner and sent to you directly. The product page describes the print, the material and the size.
- Buying an artwork or a print gives you the object, not the copyright. Lana Swan keeps the copyright in all her works, so they may not be reproduced without written permission.
3. Prices and payment
- Prices are in pounds sterling (GBP). Delivery costs and any VAT that applies are added at checkout and shown before you pay.
- You can pay by card, Apple Pay, Google Pay or Amazon Pay, and on some orders with Klarna or Clearpay. Payments are processed securely by WooPayments and its partners; we never see your full card details.
- If we find that a price on the website is clearly wrong, we will contact you before we accept the order. You can then order at the correct price or cancel.
4. Your order
When you place an order, we email you to confirm it. The contract between us starts when we send that confirmation. If we cannot accept your order, for example because a one-off painting has just been sold, we tell you and refund any payment in full.
5. Delivery
Delivery costs, times and customs charges are explained on our Shipping and Delivery page. Unless we agree another date with you, we deliver within 30 days of your order. The item is your responsibility once it has been delivered to you or to someone you have named.
6. Your right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel an online order for goods, including an original painting, within 14 days of the day you receive it. You do not need to give a reason.
- How to cancel. Email info@lanaswan.com with your name, order number and a clear statement that you want to cancel. You can use the model form at the end of these terms, but you do not have to.
- Sending it back. Return the item within 14 days of telling us, to the address we give you. Please pack it as carefully as it was sent to you. Unless the item is faulty or not as described, you pay the cost of returning it. For an original painting we recommend a tracked and insured service.
- Your refund. We refund the price and the standard delivery charge you paid within 14 days of receiving the item back, or of receiving proof that you have sent it, whichever comes first. We use the same payment method you used.
- Handling. You may look at the item as you would in a shop. If it has been damaged or its value reduced by handling beyond that, we may reduce the refund.
More details are on our Returns and Refunds page.
7. Commissions and services
- Commissions and personalised items. A painting or item made to your own specification, or clearly personalised for you, cannot be cancelled once we have started work, unless it is faulty.
- Exhibition places. An exhibition place is a service, and the Exhibition Terms apply to it. If you book as a consumer, you can cancel within 14 days of paying. Your works are hung soon after payment because you ask us to start straight away, so if you cancel after they are on display, we refund the fee minus a fair amount for the days already shown. Once the exhibition period is over, it can no longer be cancelled.
- SWAN Book review fee. The fee is paid only after your review is finished and you have accepted your grade. The service is therefore complete when you pay, and the fee cannot be refunded on a change of mind.
8. Damaged or faulty items
Under the Consumer Rights Act 2015, what you buy must be as described, of satisfactory quality and fit for purpose, and services must be provided with reasonable care and skill. If your item arrives damaged or is not as described, please tell us as soon as you can, ideally within 48 hours, with photos of the item and the packaging. This helps us claim from the courier, but it does not limit your rights. We pay the cost of returning a damaged or faulty item. Within 30 days of delivery you can reject it for a full refund, including delivery. After that, as an original painting cannot be replaced, we will offer a professional repair if it can be done well, or a refund.
9. Buying on other platforms
Some links on our website lead to other shops that sell products with Lana Swan’s art, such as Fine Art America, Redbubble, Contrado, Saatchi Art and Artmajeur. When you buy there, that platform is the seller, and its own terms, delivery and returns policies apply.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
11. Complaints and law
If something goes wrong, please write to info@lanaswan.com and we will do our best to sort it out quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Model cancellation form
Complete and send this only if you want to cancel. Email it to info@lanaswan.com.
To: Svetlana Shavrina trading as Lana Swan, London, United Kingdom, info@lanaswan.com
I hereby give notice that I cancel my contract of sale of the following goods or for the supply of the following service:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: